Guarantee Policy

Basic points

Satisfaction Guarantee

If something is not right, we review the issue and work to make it right.

Our first option is to send a professional again or correct the problem.

If the issue cannot be resolved fairly, we may offer a partial or full refund.

Any issue must be reported within 24 hours after the service ends.

We may ask for photos, videos, or a short explanation to review the complaint.

If the professional does not arrive and no replacement is provided in a reasonable time, the customer can receive a full refund.

The guarantee only covers the service that was booked and agreed.

The guarantee does not cover requests outside the original service, unrealistic expectations, or misuse after the service.

Refund decisions are made after reviewing the case in good faith.